• When will my order ship?
  • All orders are shipped within 24 hours from payment (excluding weekends). As soon as we have shipped your order, you will receive a shipping confirmation email with your tracking number. You can click on the tracking number and gain access to the shipment information.
  • How can I track my order?
  • Tracking your order is easy. You can track your order by visiting our TRACKING PAGE.We will also email you a shipping confirmation email as soon as your items are shipped. This email will also include your tracking details. Finally, for some USA customers, our system will attempt to update you by text when your order ships, also including the tracking details.
  • Is there lead, nickel, or cadmium in any of your jewelry?
  • Safety is our #1 priority at ragafirework. We go to great lengths to ensure our items are free of any dangerous metals such as lead, nickel, and cadmium. We use only the safest materials and enforce strict purity and safety testing on an ongoing basis. All our products comply with ASTM F 2923-20 (Standard Specification for Consumer Product Safety for Children’s Jewelry)
  • Do your items come with a warranty?
  • We stand behind all our quality jewelry pieces. If any jewelry item you purchase breaks because of design or a manufacturer defect within 180 days of your original purchase, we will repair or replace the piece free of charge. Our warranty does not cover damages caused by improper care, accidents, or natural breakdown of materials over extended use and time. Contact us and return all defective or damaged products to us for examination and evaluation. We are here to help.
  • What is your return policy?
  • Returns are easy at ragafirework. Please check to see if your item qualifies for an exchange / return.
  • Items Eligible for Exchange or Return:
  • Items that are unworn and in the original condition as when it was shipped to you within 180 days of the date you received the item.
  • Items NOT Eligible for Exchange or Return:
  • • Personalized Items
  • • Engraved Items
  • • Any item Received over 180 days ago.